Refund policy

Effective Date: November 4, 2025

We want you to love everything you order from Ruthless Coffee. If something isn’t right, we’ll do our best to make it right.

Coffee & Perishable Items

Because coffee is a fresh, consumable product, all coffee and other perishable items are final sale and cannot be returned or refunded once shipped.

If something is wrong with your order

If your coffee arrives damaged, incorrect, or you received the wrong items, contact us within 7 days of delivery and we will replace or refund it.
📧 support@ruthlesscoffee.co

Apparel & Gear

We accept returns of unused, unwashed, unworn apparel and merchandise in original condition with tags attached within 30 days of delivery.

Eligible items

✅ Apparel (new & unworn)
✅ Drinkware & accessories (unused & in original packaging)

Not eligible

❌ Items showing wear, washing, or damage
❌ Sale, clearance, or limited-edition items
❌ Gift cards

For eligible returns, we will issue a refund to the original form of payment once the item is received and inspected.

Return shipping

If we made an error or an item is defective: We cover the return label
Change of mind / wrong size ordered: Customer pays return shipping

Exchanges

We offer exchanges for size or style when available. If the item is out of stock, we will issue store credit or a refund per our policy.

Subscription Orders

Subscription (auto-renew) orders that have already been processed/billed cannot be refunded. You may cancel future charges anytime before the next renewal date through your account or by contacting us.

Damaged, Missing, or Incorrect Items

Please report shipment issues within 7 days of delivery and include photos when possible:

support@ruthlesscoffee.co
Subject: Order Issue – [Order #]

Returns Process

Email support@ruthlesscoffee.co with your order number
Tell us what you'd like to return or exchange
Receive approval and return instructions
Ship your item back (if approved)
Refund/exchange issued once inspected

Please do not ship returns without approval as they may not be processed.

Refund Processing Time

Refunds typically appear within 5–10 business days after we receive and inspect the return, depending on your bank/payment method.

Gift Returns

If you received a gift and need to return it, we can issue store credit to you once the item is returned in acceptable condition.

Non-Returnable Items Summary

Item Type	Return Policy
Coffee & perishables	Final sale
Opened coffee bags	Not returnable
Digital products & gift cards	Not returnable
Apparel (unused)	30-day return
Damaged/incorrect items	Replaced/refunded